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10am - 7pm EST Saturday
 
 
 
 
 

How It Works


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Shipping, Explained

We ship to any home or business within the United States. Small orders ship FedEx or UPS ground. Orders over 150lb. ship LTL, which includes free liftgate service and curbside dropoff. You’ll receive a tracking number via email before delivery so you can see where your order is at any time, and you’ll receive a phone call 24 hours before your expected delivery date.

Most Garage Flooring Inc. products come with free shipping. Our rubber products, however, will come with a shipping fee. Still, we keep our product prices as low as possible to offset shipping rates, ensuring that you get the best deal.
 
 
 
 
 
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How is Shipping Cost Calculated?

Our shipping rates depend on two things: the weight of your order and the distance it has to travel. The heavier your product is and the further it has to travel to get to your address, the higher the shipping rate will be.
 
 
 
 
 
 
 

Delivery Options

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Curbside Delivery
  • Freight carrier secures larger shipments to a pallet and delivers them to your address
  • 24-hour notification call before the shipment is expected to arrive
  • Shipment is delivered at the edge of the property or "curbside"
  • Shipping company does not physically move or carry the product at the time of delivery
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To the Door
  • Delivery drivers leave your shipment on your doorstep or in your garage.
  • You can load it in the house at your convenience.
  • Upcharge
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Room of Choice
  • Delivery drivers go up or down two flights of stairs and deliver your order in one room of choice.
  • Bonus: They’ll get rid of pallets and any waste from your shipment.
  • True white glove service
  • Upcharge
Most companies charge for the call-ahead notification as well as the liftgate service to deliver the shipment onto the curb. At Garage Flooring Inc., we provide these shipping services free of charge.
 
 
 
 
 
 
 

What to Expect When Your Order is Delivered

You will receive a phone call 24 hours before your order is expected to be delivered. Someone needs to be present at the time of delivery to inspect the shipment and sign off on it. If you ordered curbside delivery, know that the driver will not load the shipment to your home or doorstep but will be leaving it at the edge of your residence.

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Return Shipping

We offer a 30-Day Money-Back Guarantee if you’re not satisfied with your product. Learn about our return/exchange policy and how to qualify for a refund.

Returns, Cancellations & Exchange Options

 
 
 
 
 
 
 

FAQ

Q) How long will my delivery take?
A) Orders shipped via FedEx will arrive about two days after they leave our warehouse. Most items shipped LTL will arrive within five days after leaving our warehouse.

Q) Will all of the product arrive at the same time?
A) Accessories may arrive separately from your flooring order. We try to time your order as closely as possible so that everything arrives on the same day, but we cannot always control it.

Q) Can you ship to ____?
A) We can ship your floor anywhere in the United States. To ship overseas, you can find a freight forwarder and we will ship your order to them directly.

Q) How will my floor ship?
A) Small orders ship FedEx or UPS Ground. Orders over 150 lb. ship LTL (by freight).

Q) How can I track my order?
A) Tracking is always provided by email before delivery. You'll receive a 24-hour call-ahead notification to schedule a delivery appointment.

Q) Flooring is heavy! How do I get it inside?
A) LTL includes liftgate service that will drop your pallets curbside. We suggest getting your installer or a few burly friends to help get everything inside.

Q) What if I want my flooring delivered inside?
A) No problem! Just talk to one of our customer service agents to get specialty delivery scheduled for a small fee.

Q) Why is shipping so expensive?
A) Many of our products come with free shipping. If shipping woes have you down, make sure to check those out. For other items, we work with our shipping teams to get you the best rate possible. If you want to ensure you're getting the most current shipping rates, feel free to call in and we'll be happy to create an updated quote.
 
 
 
 
 
 
 

Resources

track-order
Track Order
Plug in your tracking number and zip code to see where your order is at any time.
Track Your Order
 
 
return-exchange
Return Exchange
Not satisfied with your order? Learn about our 30-Day Money Back Guarantee.
Learn More
 
 
buyers-guide
Buyer's Guide
Learn how to install, clean or maintain your floor with our in-depth product buying guides.
Learn More
 
 
 
 
 
 
 
 
 

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